FLY NEIGHBOURLY Reporting Concerns If you’ve experienced noise impact from a FlyBlue Heli-Experience flight, let us know through the form below. Feedback is important for us to reassess flight paths and times, to minimise the noise impact on the local community and environment. There are some exemptions where an aircraft is allowed to fly low. Some of these situations include: taking off or landing due to unforeseen weather and/or safety concerns aerial work eg power line inspection, geographical survey work, aerial firefighting, agricultural spraying. An aircraft usually cannot fly lower than 1000 feet over suburban areas such as cities and towns, or lower than 500 feet over other areas.The incidentHow did you see or find out about the low-flying aircraft? I saw it with my own eyes (I am a direct witness) Someone told me about it Have they given you permission to pass their details to us? Yes No Details of the incidentWhere did this incident occur? Street Address City / town / suburb State / territory Postcode What date did the incident occur? DD slash MM slash YYYY What time did the incident occur? : Hour Minutes AM PM AM/PM How did you know what the time was or was this an estimated time?In what direction was the aircraft flying from where you were standing when you observed the aircraft?Which way was the aircraft flying when you observed the incident? (e.g. north to south?)Tell us about what happened (note down the nature of the incident)Aircraft detailsIt makes it easier for us to trace the aircraft if we have the registration number or a mark that identifies the aircraft eg brand or logo.What was the aircraft’s registration number?The registration number is VH followed by three letters and is either on the side, tail or under the wings of the aircraft.Did the aircraft have any special markings such as a brand or logo?What colour was the aircraft?How many engines did the aircraft have?What was the make of the aircraft?Are there any other details that you could provide that might help us identify where the aircraft was at the time of the incident?What was the height of the aircraft?The position and altitude displayed in Webtrak, FlightRadar24 or similar programs are not necessarily accurate. Therefore, we cannot consider them to be a reliable source of evidence of an aircraft's height.How did you work out the height?Pilot detailsDo you know who the pilot was?How do you know who the pilot was?Further informationDid you get any photos or video of the incident?It can be difficult to judge an aircraft's height and distance from objects but if you have evidence such as photos or video it will assist in the investigation. Yes No Is there anything else that you think FLYBLUE Aviation should be aware of or is there any other information that you would like to share?You may wish to upload a copy of your evidence to sharing sites such as Dropbox or Google Drive, or on social media sites. Please provide us with the link to your photos and video.About youAre you willing to speak to us about your complaint?*Your contact information and identity will not be disclosed and will be treated in the strictest of confidence. You can read our privacy policy. Yes No What to expect after submitting a report If we do not contact you, be assured the report is sent to the appropriate area for review Where necessary the occurrence will be investigated When investigation is not possible, the report remains on our records and the information you provide may help to support another investigation or complaint.
